Information You Submit
If you enter a name, phone number, or address in a search box, that request is sent to the third-party provider that returns the results. Highland Residents Directory does not keep a copy of those search terms on its own servers. If you contact us, we see the contents of your message and use them to respond.
Information Collected Automatically
Our hosting provider may record ordinary server-log details such as an IP address, browser type, pages viewed, and time stamps. We use aggregate information to maintain the site and understand which Highland pages are useful. Cookies or similar tools may support basic analytics and, where applicable, advertising measurement.
How We Use the Limited Data
We use it to operate the site, fix faults, measure traffic, and improve the pages. We do not sell visitor lists or create individual user profiles from this information.
Links to Other Websites
Highland pages link to City of Highland services, San Bernardino County ARC and court portals, library collections, archives, and third-party search tools. Each outside service sets its own privacy rules, which govern anything you submit there. The sponsored search results are supplied by a third party as well.
Who May Receive It
Hosting and technical service providers may process server logs while they support the site. Analytics or advertising partners may receive the automatic information described above. We disclose information when valid legal process requires disclosure, and otherwise keep it within those operating purposes.
How We Protect Information
The site uses an encrypted connection, and logs are retained only for as long as the purposes above require. Because Highland Residents Directory has no accounts, it does not hold a password or user profile for this site to expose.
Users Under 18
This site is intended for adults and is not directed to children. We do not knowingly collect personal information from anyone under 18. If you believe a minor sent us information, contact us so we can remove it.
Your Data Rights
Where it applies, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), California Civil Code §1798.100 et seq., may give people rights to know about, correct, or delete personal information that a business keeps about them. We generally keep only a contact message and limited operational logs, so a request usually means searching those sources and removing what we can. Use the Contact Us page to ask.
That private information is different from public records held by the City of Highland, San Bernardino County, or a California court. Requests for those records are governed by the California Public Records Act, Government Code Division 10, §§7920.000-7931.000, with an initial determination normally due within 10 days under §7922.535. We cannot remove or change a government record; contact the custodian office that created or maintains it.
Updates to This Policy
We will post any revision on this page. Continuing to use the site after a revision is posted means you accept the updated policy.